FREQUENTLY ASKED QUESTIONS

What do I need to do to go with my company?

We aim to customize the treatment for each company suiting their needs. For that matter, we encourage you to contact us in the email address below (reservas@wayout.es) o Phone number (948 228 173. Cell Phone: 617 946 886 – 622 088 163).

Do we need to speak Spanish?

The game has a universal mechanism. Anyhow, some of game parts can be translated into english. If you are willing to play the game in english you should contact us in advance for have it ready for you in reservas@wayout.es

Is physical strength necessary?

There is no need to use physical strength in within the game. All the challenges will be solved only using your wit.

Is the experience scary?

No. There is no situation in which you will feel scared.

Can minors participate?

It is an over 16 years game. Children under 16 must be accompanied by an adult.

What does it happen if we arrive late?

IT IS  VERY IMPORTANT TO RESPECT THE TIMING other team may be affected by your delay. If it were the case your booking would be cancelled and there won’t be any possible refund. 5 minutes of courtesy will be imposed. In the event of having on late arrival from a member of the team, the game will be started without him/her.

What does happen if a member of the group wants to leave before the game is over?

In that case, he / she  could leave at any moment, and the team could continue playing.

Can we pay with cash?

No, you can’t pay with cash. Only under specific times in which the website  or Paypal services don’t work. You will need to contact us (948228173). In case of having a website error and therefore not being able to pay online you should contact us.

Can we pay by a money transfer ?

For security options our payment system is Paypal. In case you need to make a money transfer, please contact us to provide you the necessary details.

Can we modify our reservation?

Yes, you can send us an email to reservas@wayout.es indicating your reservation number, and the date and time of the new book. We will modify the appointment whenever you notice us at least two days prior to the booked date. Please, remember that new reservation have to be within the following 2 months.

¿Cuánto tiempo dispongo para cambiar una reserva?

No se admiten cancelaciones debido a la naturaleza de las reservas.

Si avisas con 2 días de antelación (+48h) antes de la fecha de inicio del juego, tienes la oportunidad de escoger otro día y hora, UNICAMENTE UN CAMBIO DE RESERVA, siempre y cuando nos avises de la anulación de la sesión por e-mail reservas@wayout.es  o por teléfono.

IMPORTANTE: Si debido a causas ajenas a Wayout (cortes de luz, fallos del servidor, etc.) no se pueden ofrecer los servicios, nos pondremos en contacto con los afectados y se estudiarán alternativas para cambiar reservas, anularlas o efectuar las devoluciones pertinentes.

¿Cómo cancelo una reserva?

NO SE ADMITEN CANCELACIONES DEBIDO A LA NATURALEZA DE NUESTRO SERVICIO

Can we play if we are more than 5 people?

No. Teams must be formed by a maximum of 5 people to completely enjoy the experience. In case you are more than 5 people, we recommend you of forming new teams. Remember to select continuous time slots when making your reservations.

Appointment system on the website doesn’t work. Why?

 

Normally, the website problems are due to the server, If you are having problems wait and try it later. You should check your computer is perfectly working and whether it is using the latest browser update. Note that Wayout might interrupt web access temporally anytime without warning whenever is needed for technical reasons, security, control or maintenance. If you are not able to login contact us and we will make the reservation for you in your suitable time and day.

No funciona el sistema de reservas por la web ¿por qué?

Frecuentemente los fallos en la Web suelen ser debido a problemas en el servidor, espera unos instantes y vuélvelo a intentar más tarde. Puedes también revisar si tu ordenador funciona correctamente y si estas utilizando el navegador adecuado y actualizado a la última versión. Ten en cuenta que Wayout puede interrumpir temporalmente el acceso a esta Web y/o (Blog, redes sociales…), en cualquier momento y sin previo aviso, cuando ello sea necesario por motivos técnicos, de seguridad, de control o mantenimiento. Si no puedes acceder ponte en contacto con nosotros y realizaremos la reserva por ti en el día y hora que nos indiques.

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